The City of Monroe’s Utility Billing Department is dedicated to providing residents with efficient and reliable utility services. We manage billing for water, sewer, and stormwater utilities, ensuring accuracy and transparency in our operations. Our team is committed to delivering exceptional customer service, offering a range of payment options to meet the diverse needs of our community.
Residents can access their accounts online, sign up for paperless billing, and receive prompt assistance for any inquiries. The department also focuses on maintaining compliance with all local regulations and delivering timely communication regarding any changes or updates to utility services.
We are here to ensure Monroe continues to operate smoothly and sustainably, fostering a community where every resident has access to essential utilities.
City of Monroe
664 Commercial St.
Monroe, OR 97456
Phone: (541) 847-5175
Fax: (541) 847-5177
Office Hours: 9:00 am to 5:00 pm,
Monday through Friday except holidays
- Dawyn Flora, Accounting Specialist (Email) or Call (541) 847-5175.
Utility billing assistance can be provided by calling City Hall during regular Office Hours, Monday through Friday, 9:00 a.m. to 5:00 p.m.
To pay your utility bill online or set up paperless billing, click on the “ONLINE PAYMENTS xpress BILL PAY” button below:
For instructions on how to set up online payments, click HERE.
Use this form to stop service, or change your mailing address. If you need to change the name on the account or need to start service please fill out the Utility Service Form.
| Residential – Inside city limits | |
|---|---|
| Minimum monthly charge, first 5,000gallons | $33.48 |
| 5,001 to 6,000 gallons additional | $11.50 |
| 6,001 to 7,000 gallons additional | $21.50 |
| 7,001 to 8,000 gallons additional | $32.50 |
| 8,001 to 9,000 gallons additional | $44.00 |
| 9,001 gallons and above | $15.00 per 1,000 gallons |
| Residential – Outside city limits | |
|---|---|
| Minimum monthly charge, first 5,000gallons | $49.99 |
| 5,001 to 6,000 gallons additional | $11.50 |
| 6,001 to 7,000 gallons additional | $21.50 |
| 7,001 to 8,000 gallons additional | $32.50 |
| 8,001 to 9,000 gallons additional | $44.00 |
| 9,001 gallons and above | $15.00 per 1,000 gallons |
| Commercial – Inside city limits | |
|---|---|
| Minimum monthly charge, first 5,000gallons | $49.99 |
| 5,001 to 6,000 gallons additional | $11.50 |
| 6,001 to 7,000 gallons additional | $21.50 |
| 7,001 to 8,000 gallons additional | $32.50 |
| 8,001 to 9,000 gallons additional | $44.00 |
| 9,001 gallons and above | $15.00 per 1,000 gallons |
| Commercial – Outside city limits | |
|---|---|
| Minimum monthly charge, first 5,000gallons | $66.18 |
| 5,001 to 6,000 gallons additional | $11.50 |
| 6,001 to 7,000 gallons additional | $21.50 |
| 7,001 to 8,000 gallons additional | $32.50 |
| 8,001 to 9,000 gallons additional | $44.00 |
| 9,001 gallons and above | $15.00 per 1,000 gallons |
| Single-family residential customers | $7.00 |
| All other customers | $9.00 |
Each Service connection
| Minimum monthly charge, first 5,000 gallons | $10.85 |
| Each additional 1000 gallons | $2.12 |
Flat rate for all residential users per the Equivalent
| Residential Unit rate at 5,000 gallons of water | $35.47 |
| Commercial rates are determined annually. | Rate is 1 EDU = 5000 gallons |
The Minimum Monthly Residential Service Charge for inside city limits is
$86.80 and includes 5,000 gallons of water use.
Minimum Residential Service Charge Breakdown:
Water: $33.48 / Storm: $7.00 / Bond: $10.85 / Sewer: $35.47
The Service Charge increases with water use over 5,000 gallons per month
DELINQUENT CHARGES:
All bills are due and payable on or before the date set forth on the bill. Payments are defined as delinquent if not paid by the 22nd of each month after the utility bills have been processed. All delinquent bills shall be assessed a late fee of one and one-half percent
(1.5%) per month on all outstanding balances. If the account is unpaid after 60 days, the City may place a lien on the property and assign the balance to a private collection agency. A collection fee of 25%, maximum of $200, may be added if assigned to an agency per ORS 697.105.
SHUT OFF NOTICES and RECONNECT CHARGES:
The City will provide notices for delinquent accounts that have not cleared past due amounts by the 10th of the month after the bill is determined delinquent. If any bill is not paid by or before that date, a notice will be mailed or door hanger placed, containing a cutoff notice that if the bill is not paid within ten days of the notice, service will be discontinued for nonpayment. When the City finds it appropriate to provide a door hanger or other notice of pending termination of utility service a notice fee of $15 shall be added to the utility bill. In the event that services are disconnected, service will be reinstated only after all bills for service then due have been paid, or a payment plan acceptable to the City has been agreed to and adhered with, along with a reconnect charge of $35.
There will be a $35.00 fee assessed for all returned payments.
Any customer disputing the correctness of their bill shall have a right to a hearing at which time they may be represented in person and by counsel or any other person of their choosing and may present orally or in writing their complaint and contentions to the city
official in charge of utility billing. This official shall be authorized to order that the customer’s service not be discontinued and shall have the authority to make a final determination of the customer’s complaint.
Payments can be made by mail to 664 Commercial Street, Monroe, OR 97456, in person at City Hall (664 Commercial St), or via our
online bill pay system https://www.xpressbillpay.com/#/?org=CityofMonroeOR10553.
If you have any questions or concerns about your bill, please contact City Hall at 541-847-5175, or via email:
